Short Term Rental Australia - Code of Conduct

Guests to act lawfully

A guest must not engage in conduct in their capacity as a guest that contravenes:

1. (a)  the criminal law

2. (b)  planning laws or by-laws (if the premises are in a strata or community scheme)

   that apply to the premises

3. (c)  the terms of a short-term rental accommodation arrangement for the premises.

Obligations to neighbours

A guest must not at any time during the occupancy period:

1. (a)  create noise that because of its level, nature, character, or quality, or the time it is made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace and comfort of neighbours and other occupants of the premises

2. (b)  act in a violent or threatening manner towards neighbours or other occupants of the premises

3. (c)  act in a manner that could reasonably be expected to cause alarm or distress to neighbours and other occupants of the premises

4. (d)  use or enjoy the premises in a manner, or for a purpose, that interferes unreasonably with the use or enjoyment of common property by neighbours and other occupants of the premises in a strata or community scheme

5. (e)  intentionally, recklessly or negligently cause damage to premises, any common property or any other communal facilities within the immediate vicinity of the premises, or any public property in the vicinity of the premises

6. (f)  intentionally, recklessly or negligently damage the personal property of neighbours of the premises or other occupants of a strata or community scheme.

This section is an offence provision under section 54C of the Act.

The Commissioner may issue guidelines about what may or may not be appropriate conduct under section 2.5.2 of the code.

A guest must not copy, or knowingly retain after the end of the occupancy period, any keys, security passes or other instruments that facilitates access to the premises.

This is an offence provision under section 54C of the Act.

Responsibilities to hosts

A guest must take reasonable care of the host’s premises and the host’s property at the premises.

A guest must notify the host or the host’s representative of any dispute or complaint about a guest’s or visitor’s behaviour as soon as possible after the dispute or complaint arises.

This section is an offence provision under section 54C of the Act.

Exclusion register

A guest who is recorded on the exclusion register is prohibited from entering into any short- term rental accommodation arrangements as a guest.

This section is an offence provision under section 54C of the Act. 15

Guests responsible for the conduct of visitors

A guest is responsible for the actions of visitors they invite onto the premises during the occupancy period and must ensure visitors to the premises comply with section 2.5.2 of this code as if they were a guest on the premises.