Compendium

Air Conditioning
There are reverse cycle air-conditioning units in the dining area, both lounge areas and five of the bedrooms in The Lodge.  There is also an air-conditioning unit in the main living area upstairs in The Retreat. The remote controls for the air conditioning units are in brackets on the walls of the rooms.  Simply press the ON button, wait one moment and select your temperature. Heating (sun icon) and cooling (ice crystal icon). The air conditioners should not be set below 21 degrees, in the cooling mode.  Running the air conditioner on the lowest setting of 17 degrees will cause the machine to ice up and stop running.  Please leave them set on 20 or 21 degrees

Please close all windows and doors when air-conditioning is active to ensure optimum cooling/heating and responsible energy use and turn off when leaving the property. Some of the aircons are timed to turn off after 3 hours to conserve energy. Just press the on button to restart.

ATM
The closest ATM is located in the Potters Brewery on Wine Country Drive (turn left from Lomas Lane onto Wine Country Drive).  All major banks, Coles, Woolworths, IGA and Aldi stores are located in Cessnock.

Bathrooms
There are 7 bathrooms at the Hunter Valley Lodge & Retreat and a toilet in the laundry for use when in the Bison Den.  Each bathroom is equipped with lovely body wash, shampoo and conditioner for you to enjoy.  Please use sanitary disposal bags and place them in the bins provided.

Batteries & Light globes
Spare batteries and light globes are located in the centre section of the large rustic sideboard in the entrance room of the main Lodge

BBQ
There are two BBQ’s available for guests; one is a flat BBQ and the other has a roasting hood.  These are located on the outdoor entertainment area. Please ensure the gas bottles are turned off after each use and that they are cleaned properly before departing or a $100 cleaning charge for each will be deducted from your registration credit card.

Bedrooms
All beds are made up with one summer quilt in the summer and a double quilt in the winter.  There is also a good supply of blankets available for use in the cooler months. We have one firm pillow and one soft pillow for your comfort.

Bison Den – Games Room
Please ensure that the Bison Den equipment is put back neatly after use and the pool table is covered.  The remote control and the door key for the Bison Den games room are located on the kitchen bench of the main lodge.  Please return to the kitchen when departing the property. The key to open the rear sliding door in the Bison Den is also attached. Please ensure that this is locked on your departure. There is a toilet in the laundry next door is using the Bison Den.

Bluetooth Connection
There is a Bluetooth Connection available to connect your phone for music and radio next to the television in the main lounge and the Retreat.  There is also a blueray player in the Bison Den for playing music.

Bocce Court
There is a bocce court to the side of the laundry and the balls are located in the Bison Den.

Cottage
There is a small private caretakers cottage to the rear corner of the property.  Please respect the private property sign.

CD Player
CDs can be played through the DVD player on the televisions.  Please remember to replace DVD’s or CD’s into the correct case after use.

Check Out
Check out is at 10:00am on weekdays, and 11:00am on weekends. Late checkout is permitted only when arranged prior to arrival.

Children
Constant visual supervision of children is required at all times at this property. The abundance of native wildlife in the area can be a danger to children – please be vigilant.  Always keep children at arms-length near water; be advised that there is a dam at the front of this property.

Cleaning
Please leave the property in a similar state to its condition on arrival.  Place all dishes in the dishwasher and turn this on and remove all garbage to the skip bins beside the Retreat.  Brooms and mops are located under the stairs.  There may be a cleaning fee charged if extra cleaning is required.

Coasters
Please use coasters and heat protectors for all drinks and food to protect the furniture, particularly the dining and coffee tables. They can be found on the dining table and coffee tables.

Cots & Highchairs
A cot and high chair are located in the cupboard under the stairs of the main Lodge.  Spare cots and highchairs are located in the laundry.

Day Visitors
This property is accommodation only. No functions (that includes pre-wedding drinks) are to be held without prior consent of management. Additional charges are applicable for extra day visitors unless agreed with us in writing.

Dishwasher
There are two dishwashers for your use in the main Lodge and one in the Retreat.  Please place dishwasher powder in the compartment and follow the instructions contained in the Kitchen Appliances folder in the pantry.

Entertainment
DVD’s, books and board games are available for your enjoyment in the sideboard in the dining room. Please replace neatly before leaving.

Emergency Contact
In the case of an emergency, please call 000. Our office number is 0488 881100

Fire Alarm
Should the fire alarm sound due to a fire please make use of the fire blanket and/or fire extinguisher, call 000 and quickly vacate the property. Should the fire alarm sound and there is no danger, press firmly the button located on the unit to mute device.

Fire Extinguisher
There is a fire extinguisher at the top of the stairs in the main Lodge and fire blanket and extinguisher on the wall behind the door of the kitchen. There is also a fire extinguisher beside the BBQ area and at the top of the stairs in the Retreat.

Fires
Apart from the BBQ no outside fires are to be lit at the Hunter Valley Lodge & Retreat at any time and under any circumstances.

Fridges
The Lodge has a total of 4 fridges.  There is a large fridge/freezer in the main Lodge as well as a large commercial glass fronted drinks fridge.  The Retreat and the Laundry also have a large fridge/freezer.

Furniture
Please do not, under any circumstances, rearrange or move furniture throughout the property.  If our housekeeping team has to arrange to have furniture moved back into the original position there will be an additional charge for this.

Garbage
The daily garbage should be taken to the skip bin located in the car park next to the Retreat. Please do not leave rubbish bags outside of the property, as this will attract pests and wildlife.

Gas Fires
There are three gas fires at the property, one in the main lounge area of the Lodge and the other in the Bison Den.  There is also a gas heater in the Retreat ground floor. Please follow the instructions for use.  Please ensure that the fires are not left on if there are no guests in the room. The remote for the large gas fire in the Lodge is located on the side wall of the fireplace.

Gas
There are two 45kg gas bottles on the sidewall of the house and at the rear of the retreat. One is “in use” and the other is full, ready for use.

If the gas runs out, please follow these steps:
1.    Switch off any appliance requiring gas
2.    Close the “in use” gas bottle valve
3.    Change the selector valve (tee piece between the bottles)
4.    Open the other gas bottle valve
5.    Resume using gas
6.    Please inform our staff on 0488 881100.

Groceries
Salt & pepper, tea, coffee and sugar are all provided for you. We also have a supply of cling film and foil.  Your closest large grocery stores (Coles, Woolworths and Aldi) are in Cessnock.   There is a general store and newsagency called PK’s on the right hand side of the road as you are heading into Cessnock on Wine Country Drive.

Heating and Cooling
All bedrooms and most reception rooms have ceiling fans.  Reverse cycle air-conditioning units are located in the dining area, both lounge areas and five of the bedrooms in The Lodge.  There is also an air-conditioning unit in the main living area upstairs in the Retreat and a gas heater downstairs in the Retreat. The remote controls for the air conditioning units are in brackets on the walls of the rooms.   There are two gas fires at the property, one in the main lounge area of the Lodge and the other in the Bison Den.  Please follow the instructions for use.  Please ensure that the fires are not left on if there are no guests in the room.

Hairdryers
There are hairdryers provided in each of the bathrooms.

Instruction Manual
Instruction manuals are located in a folder in the kitchen pantry or the sideboard in the dining room.  Please do not remove.

Ironing
An iron and ironing board are located under the stairs in the Lodge and the large bathroom in the Retreat.

Internet Connection
Complimentary Wireless Internet access has been provided for your use for emails and browsing.  Please do not download large files as we are in the country and have limited download capability.  If the internet is not working please check that it is turned on.  The modem is located on the Lodge entrance table.  The on/off button is the black button at the back of the modem (please ensure you do not press the reset button)

Network Name:  Lodge Password: Lodge188
There is another network called Hunter Valley Lodge, this one is not in use.

Keys and Remotes
The key to the Retreat is in the lockbox beside the sliding glass doors at the entrance to the Retreat.  Please make sure you do not leave this key in the door once unlocked as this can break the key.
Keys for the laundry and Bison Den games room door and rear rolladoor of the Bison Den are located on the kitchen bench along with the remote control for the front rolladoor of the Bison Den. Please leave the keys and remote for the Bison Den and laundry in the key box in the kitchen and the keys for the Retreat in the key box next to the Retreat door and scramble lock on your departure.

Kitchen – Cooking and Fridges
The Lodge – The kitchen in the main Lodge has two ovens (large and small) and a microwave, two dishwashers, two Nespresso pod coffee machines, two toasters and two kettles plus a rice cooker, toastie maker and electric frypan. The kitchen in the Retreat has an oven, microwave and dishwasher.  The Lodge has a total of 4 fridges.  There is a large fridge/freezer in the main kitchen as well as a large commercial glass fronted drinks fridge in the dining room.  The Retreat and the Bison Den (Games room) also have a large fridge/freezer.  We have lots of bake ware, pots and pans and enough glassware, cutlery and selection of crockery for up to 30 guests.  We have provided tea, coffee and sugar, which are located on the bench. You should find plenty of dishwashing equipment, powder for the dishwasher and garbage bags under the sink. To prevent hot items scorching the timber dining table or the kitchen bench, wooden mats are provided for use under hot pots or plates. All instructions for ‘Kitchen Appliances’ are located in the folder on the shelf in the pantry cupboard.  The oven has a Teppanyaki plate in the bottom drawer of the oven for those who dare!

Laundry
The laundry is equipped with a washing machine and clothes dryer.  There is also a small supply of washing powder for guests use. Spare cots and highchairs are located in the in the laundry. There is also a separate toilet in the laudry.

Nespresso Coffee Machine
To use, ensure Machine is plugged in and switched on. Fill up the rear chamber with fresh water. Select your pod, lift the leaver at the front of the machine, pop in pod and push button to start. A few pods per person have been supplied to get you started – please feel free to pick up some extras if you are a coffee lover. Please DO NOT immerse the milk frother in water and ensure the spring in the frother is not discarded when washing.

Noise – NO PARTY ZERO TOLERANCE
Please respect our neighbours, including the Hunter Valley Zoo, and keep noise to a minimum with no loud music or shouting after 10.30pm. Sound carries in the country so if playing music please ensure that the base is low or turned off. The Hunter has strict noise restrictions governed by both Councils and Police. In the event of a disturbance or complaint, we will attempt to contact the Primary Guest on the booking to request that the disturbance cease.  In the event that we are unable to reach the Primary Guest then a member of security or the police will visit the property at your cost. This may end in eviction from the property.

Parking
Please park in the designated car parking area either side of the Retreat.  Please do not drive on the grass around the front or the back of the property.

Petrol – Service Station
There is a BP petrol station on Wine Country Drive as you head into Cessnock which is open 24 hours a day and sells most food essentials.  Drive to the end of Lomas Lane and turn left and you will find this about 1 km on the left.

Pets
This property is a pet-friendly property. However we do require they remain in the outdoor areas only and are not permitted on the indoor soft furnishings. Please do not let your pet in the pool. Please clean up after your pet; Excessive amounts of pet hair or pet droppings can incur additional cleaning fees. The property has an enclosed yard with a kennel at the back of the lodge, we do however suggest if when are your not onsite, to please tie up you pet securely in a shaded spot with water or better still, take them with you as you explore the Hunter Valley.

 

Pool & Spa – Pool – Please note that the pool will close for the cooler months after the Easter long weekend, and will re-open for the October long weekend.

The Pool is serviced regularly to ensure the water is clean and safe.  Please do not jump or bomb dive into the pool as a matter of safety to yourselves and others and we are on tank water so we need to conserve water.

The pool is an above ground pool with a lining so this can be damaged by sharp objects. You must not have glassware or food near the pool or Spa.  Please use plastic ware for drinks when near the pool and spa, as glass is very dangerous.  Please do not let your animals swim in the pool under any condition. Children must be directly supervised by an adult, whilst in the pool and spa area.

Use of the spa is strictly for guests only and please follow the rules as below:

  • No running around the spa area at any time as wet surfaces can be slippery
  • Do not stand on the spa lid or lift it by the corners. Please remove it by the handles. To replace the spa cover is $800 so please be careful when handling.
  • The Spa is made for four persons only (no children), so please respect this as if more than 4 people use it the water is displaced and damage to the pump and engine will occur.
  • People under 18 years must be supervised at all times by someone over 18 years who can swim
  • No food or glass of any kind is to be taken into the pool area.
  • After each use of Spa, please check water level indicator on the side of filter box inside the Spa and use the hose located next to the Spa to refill if required.

Power Outage
If there is a power outage, this is most likely caused by an overload of electrical appliances on in the property.   The pumps will not work so you will not be able to use water. There is a local power box for the Lodge under the stairs and for the Retreat at the right hand side outside wall.  Please check that all the fuses are on and not tripped. If there is still a problem then the main source of electricity is a power box located half way down the driveway in a white box.  Flick the switch back on and this will turn the power back on. If this does not fix the issue, please call us on 0488 881100, and leave a voicemail and our after hours staff will call you back shortly.

Sewerage
Drains and toilets all go to an onsite waste water treatment plant, which uses bacteria to ‘treat’ the wastewater before automatically spraying the throughput from the sprinkler hose system to the rear of the property (Purple hoses) .   Only water, biodegradable cleaning products and solids/liquids that have passed through humans should go down the drains/toilets. Sanitary bags are provided in each bathroom. Please help to keep this system operating properly!

Smoking
All our Properties are no-smoking properties and are equipped with regulation smoke alarms.  Please do not discard butts ANYWHERE at the property including lawns and gardens. Odours in the property caused by smoking will attract an additional deodorising fee of $100. If you need to smoke you must do so outside. Discarding cigarette butts in a rural area has the potential to ignite fires.

Snakes
The Hunter Valley does have Brown and Black snakes. Should you see one on the property, or near the house please call 02 4991 2444 and a volunteer snake catcher will attend the property. It is important for this service that you keep an eye on the location of the snake so they know where to find it. Equally, your safety is of priority so please maintain a safe distance from the snake.

Spa
Use of the spa is strictly for guests only and please follow the rules as below:

  • Do not stand on the spa lid or lift it by the corners. Please remove it by the handles and do not remove for the pool area. To replace the spa cover is $800 so please be careful when handling.
  • No running around the spa area at any time as wet surfaces can be slippery
  • The Spa is made for four persons only (no children), so please respect this as if more than 4 people use it the water is displaced and damage to the pump and engine will occur.
  • People under 18 years must be supervised at all times by someone over 18 years who can swim
  • No food or glass of any kind is to be taken into the pool area.
  • After each use of Spa, please check water level indicator on the side of filter box inside the Spa and use the hose located next to the Spa to refill if required.

Television
“Free to air” and “Foxtel” television are available in the lounge and dining area – ensure HDMI1 is selected as source, with the TV remote. “Free to air” channels are 0 to 100, “Foxtel” channels are 101 and above. To watch DVD’s, select “DVD” as source, with the TV remote. There is also a television in the stag bedroom, the dining room, the Bison Den and the lounge in the Retreat.

Torch
There are two large torches with an extra battery in the cupboard below the sink for your use. There are also 3 wind-up torches that can be used.

Towels
One towel is provided per guest.  Please bring your own pool towels and face washers if required.

Water
The property 100% tank water, so please consider our environment. Where able, please conserve water and keep showers to a sensible time frame. This water is safe to drink but if you prefer, please use bottled water.

Wildlife
Please do not feed the local wildlife, and drive carefully. Enjoy the critters and creatures, but please beware of snakes. If you encounter any injured wildlife, please contact Wildlife Aid on 0447 667 737.

WIFI
Complimentary Wireless Internet access has been provided for your use for emails and browsing.  Please do not download large files as we are in the country, we have limited download capability.  If the internet is not working please check that it is turned on.  The modem is located on the Lodge entrance table.  The on/off button is the black button at the back of the modem (please ensure you do not press the reset button).

Network Name:  Lodge
Password: Lodge188
There is another network called Hunter Valley Lodge, this one is not in use.